REFUND POLICY

Effective Date: January 1, 2026
Website: www.luvusdesign.com
Business: LUVUSDESIGN, LLC
State of Operation: California, United States

1. Overview

Thank you for purchasing from LUVUSDESIGN, LLC (“Company,” “we,” “us,” or “our”). We are committed to delivering high-quality digital wellness products, courses, and educational content.

This Refund Policy explains when refunds may or may not be issued.

2. Digital Products – No Refund Policy

Due to the nature of digital products, including but not limited to:

• Downloadable art guides

• Wellness journals

• Meditation recordings

• Sound frequency sessions

• Online courses and modules

• Digital memberships

• Video content

All sales are final.

Once access is granted or a product is downloaded, we do not offer refunds, exchanges, or cancellations.

This policy helps protect our intellectual property and digital content from unauthorized use.

3. Limited Exceptions

We may consider a refund under the following limited circumstances:

• Duplicate charges

• Technical failure preventing access (that cannot be resolved)

• Unauthorized transaction (subject to verification)

Refund requests must be submitted within 7 days of purchase.

Approval of refunds is at the sole discretion of LUVUSDESIGN, LLC.

4. Subscription Services (If Applicable)

If you enroll in a recurring subscription:

• You may cancel at any time before your next billing cycle.

• Cancellation stops future billing but does not refund prior payments.

• No partial refunds are provided for unused subscription periods.

All subscription cancellations must be completed through your Wix account dashboard or by contacting us prior to renewal.

5. Chargebacks and Payment Disputes

If you initiate a chargeback without first contacting us:

• Access to your purchased content may be revoked.

• You may be permanently restricted from future purchases.

We encourage customers to contact us first to resolve concerns.

6. Processing Time

If a refund is approved:

• Refunds are issued to the original payment method.

• Processing may take 5–10 business days depending on your bank or payment provider.

7. California Consumer Notice

Under California law, digital goods delivered electronically may be considered non-returnable once accessed or downloaded.

By completing your purchase, you acknowledge and agree to this Refund Policy.

8. Contact Information

To request assistance regarding a purchase, contact:

LUVUSDESIGN, LLC
Website: www.luvusdesign.com
Email: info@luvusdesign.com
Subject Line: “Refund Request”